Shipping
Where do you deliver?
We deliver multiple countries within the EU.
The available delivery countries are shown during checkout.
Where are orders shipped from?
All orders are shipped from the United Kingdom.
Will I have to pay customs or import charges?
No. All orders are shipped on a Delivered Duty Paid (DDP) basis.
This means all duties, taxes, and import charges are included in the price you pay at checkout.
There are no additional customs charges on delivery.
Do you offer free delivery?
Yes. We offer free express delivery on orders over €100.
How long does delivery take?
Delivery times are shown at checkout and are estimates.
Delivery times may vary depending on the destination country.
Can my order be delivered in multiple shipments?
Yes, in some cases your order may be delivered in separate parcels.
There are no additional charges for this.
What happens if an item is unavailable?
If an item becomes unavailable after you place your order, we may cancel it and refund you in full without undue delay.
When does responsibility for my order transfer to me?
Responsibility for the goods passes to you once they have been delivered.
Returns
How do I return an item?
Returns can be made using our designated returns portal.
Full instructions are available in your order confirmation email.
Is there a fee for returns?
For non-defective returns, a fee of €5.95 will be deducted from your refund when using our returns portal.
Returns due to defects or incorrect delivery are free of charge.
Can I return items using my own method?
Yes, but you will be responsible for the return costs and the risk during transport.
What condition must items be returned in?
Items should be handled with care.
You are only responsible for any loss in value resulting from handling beyond what is necessary to check the goods.
When will I receive my refund?
Refunds are processed once we receive the returned goods or proof of return.
Reimbursement will be made within 14 days of being informed of your withdrawal.
We may withhold reimbursement until the goods are returned or proof of return is provided.
What if my item is faulty or incorrect?
Returns are free of charge if your item is defective or if you received the wrong item.
We may ask for reasonable evidence, such as photographs, to assess the issue.
Return Policy
Can I cancel my order after receiving it?
Yes. You have the right to withdraw from your purchase within 14 days without giving any reason.
When does the 14-day period start?
The withdrawal period begins on the day you receive your goods.
If your order is delivered in multiple shipments, it starts when you receive the final item.
How do I exercise my right to withdraw?
Simply notify us of your decision by email or letter.
Contact:
American Golf Trading Limited
1st Floor Westbrook House
Westbrook
Warrington
Cheshire WA5 8UH
United Kingdom
Email: aftersales@golfino.com
How long do I have to return the goods?
You must return the goods within 14 days of notifying us.
When will I receive my refund?
We will reimburse all payments received, including standard delivery costs (excluding any additional delivery options selected), within 14 days of receiving your withdrawal request.
We may wait until we receive the goods or proof of return before issuing the refund.
How will I be refunded?
Refunds are issued using the original payment method unless otherwise agreed.
Do I have to pay for returns?
€5.95 fee for non-defective returns via our returns portal.
Free returns for defective or incorrect items.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout and may include major card payments and other online payment options.
What currency will I be charged in?
All prices are shown and charged in EUR.
Do prices include VAT?
Yes. All prices include VAT applicable in the destination country.
Are there any additional charges?
Shipping costs are displayed separately at checkout.
There are no additional customs or import charges for EU deliveries.
When will I be charged?
The total amount is shown before you complete your order and will be charged at the time of purchase.
Can payment methods be restricted?
We reserve the right to limit payment methods in individual cases.